Patient Leaves without Future Appts - Atlas Chiropractic Systems

Atlas can also 'catch' Patients in the Safety Net automatically. If the Patient leaves the clinic without booking a Future Appointment, Atlas will enter that into the Safety Net. Again, to demonstrate, we will use a short scenario.

Scenario 1 (without Atlas):
Jim has been coming regularly to his appointments in his initial phase of care (first six weeks). He is feeling much better but hasn't booked his second phase of care because of a changing work schedule. Also the CA or Doctor have not reminded him to book his future appointments. Jim leaves the clinic after his last scheduled Appointment and, since he feels better and nobody has asked him about scheduling more appointments, he assumes he is 'done' with care. Driving away he thinks, 'I will book another appointment if I start to feel bad again.'
Seven weeks later, the Doctor is in the local grocery store and runs into Jim and his family. Jim is walking slowly, slightly hunched and obviously in some pain. His wife explains shortly after his stopped going to the office his symptoms returned and worsened. Unfortunately, with Jims new (busy) work schedule, time slipped away and he never booked follow up Appointments. If it wasn't for this chance meeting, Jim might not have gotten back into care.

Scenario 2 (with Atlas):
This scenario begins just like the previous one. Jim comes for regular care, feels better but doesn't book appointments for that important second phase of care. However, with Atlas, the CA notices at the end of the day that Jim has been caught in the Safety Net because he didn't book Future Appointments. She calls him the next day, explains the importance of maintaining his recovery and care and schedules him for two appointments the following week.
Seven weeks later the Doctor meets Jim and his family in the local grocery store. Jim is carrying and armful of groceries and tells the Doctor they are on their way to a family outing at the beach. Plus, Jim mentions to the Doctor that he has referred some friends to the clinic.

Atlas will also automatically drop the Patient from the Safety Net if they are put onto the Safety Net for having left without a future appointment AND they schedule one afterwards.

This is the only method by which a Patient will automatically come off the Safety Net.

In the System Settings there is an option to Ignore Patients who leave without booking Future Appointments. This feature was included in Atlas to aid clinics who either A) don't book Appointments or B) would not like to follow up on Patients not booking Future Appointments (Massage, etc).

Setup > Initial Setup > System Settings

In System Settings go under the CHAS/VTC tab and find the 'Ignore Left without Appointment' in the CHAS OPTIONS.