As Patients arrive into the office and Sign-In, their names will move off of the Daily Schedule and into the appropriate Queue (Waiting List). The number located to the left of the Patient name indicates how long the Patient has been in the Que. If you do not see this number (it may be replaced with a letter code or just be blank) the Patient is on HOLD. The options outlined in this section and in the section ‘Configure Calling Rules’
will help users manage Patients in the Que.
There are a few options available to help staff manage the Que. Refer to the ‘Configure Calling Rules’ section for details on the automated management features available (hold, special directs, etc)
- Patients can be moved within the Queue (up or down) by left clicking on the white box located to the left of the Patient name. A double-ended arrow will appear allowing you to drag the name up or down in the Que. The Calling System looks to the Patient at the top of the Queue when calling.
- Users can also right click on a Patient in the Queue and ‘Hold’ that Patient from Calling. This will stop Atlas from assigning the Patient to a Room. You will notice the number near the Patient name will disappear using this option.
- Left click on Patients who are on ‘Hold’ and select RELEASE. This will put a number next to the Patients’ name indicating how long the specific Patient has been in the Que. Released Patients will then be available for Calling based on their position in the Que.
- Users can also benefit by the feature to left click on a Patients’ name in the Queue to open that Patient
Profile. This will help staff quickly access Patient Information if necessary.
Managing the Patient Que (VTC Screen):
Some of the same options available from the CHA Screen are available on the Providers in the VTC Screen. The Patient Queue is not visible from the VTC by default. However, the Room Status is indicated in the lower, right corner of the screen. This displays all of the Rooms the Provider is currently logged into: who is assigned to the Room and who is Signed-In to the Room.
Providers can press F10 on their keyboards to access their own Queue of Patients. The Patients in the Queue can be moved up or down, however the Provider does not have the ability to Remove or Hold a Patient in this Queue from the VTC. This Queue can then be hidden by pressing F10 again.
The options available in the Room Status area include:
- Right clicking on a Room to change the Current Status
- Right clicking on a Patient name in the Room Status to send that Patient Back to Queue (an option also available once the Patient signs-in at the Table using the Touchpad button) or choosing to Clear a Patient name
- Left clicking directly on a Patient Name to load the Patient VTC Profile – this is useful if a Patient doesn’t sign-in with their card/fob and eliminates the need to manually search the Patient
The VTC Room Status also shows which Patient has been assigned to a Room (highlighted in Yellow) and which
Patients have signed-in to a Room (highlighted in Red), just like in the CHA Screen.