Issue

Check

No Sound – Patients are NOT appearing in the Room

Status area in yellow

•  Check if ASSIGN is running – restart Assign

•  Check if Patient(s) are on Hold – release holds

•  Check if Rooms are Available – make Available

•  Check if there is a Prompt on the PC designated for Manual Assign – acknowledge the Prompt

•  Check if Calling Module is turned on in System

Settings – check box to turn on

No Sound – Patients ARE appearing in the Room

Status area in yellow

indicates Calling is working – Patients are being assigned – sound is the issue

•  Check connection between speakers and PC

designated to perform Calling

•  Check volume levels on Calling PC

•  Check speakers are turned on

Patients being called out of order

•  Check Hold status of Patients in queue

•  Check specific Calling Rules for Patients and Tables

(call to specific table option)

•  Check Patients haven’t been manually shifted in queue