System PitStops help with Patient flow in the office and help by alerting Staff and Providers to specific events
when a Patient Signs-In. The System PitStops are configured in the system setup and triggered automatically
when a specific event or criteria happens. Some examples of System PitStops are when a Patient arrives early
or late for their Appointment or arrives to the clinic on their birthday.
Most of the configuration of System PitStops will occur in the System Settings window.

Setup > Initial Setup > System Settings

View the System PitStop options under the PITSTOP tab.

Late or Early Arrival for Appointment: Patients arriving too early or too late for their scheduled
Appointments can disrupt Patient flow in your office. Using PitStop Messages to alert those Patients (and
more importantly, alert your staff) is an effective way to ensure proper flow.

1. The first step to configuring the Late/Early PitStops is to determine within what timeframe a Patient should be considered ‘late or early’. For our example here, we will use 30 minutes for each  – 30 minutes before an Appointment is too early and 30 minutes after a scheduled Appointment is too late.
   Our PitStops will trigger for that criteria.
   
   • Navigate in the System Settings window to the ‘GENERAL’ tab to setup the timeframes.
   • In the GENERAL tab, note the option boxes for ‘Patient is Considered Late (and Early)’: these text boxes accept an entry in minutes. For our example, enter 30 minutes to each.
     

1. The second step is to properly configure the ‘early’ and/or ‘late’ PitStop Message Types. Refer back to the first topic in this section to learn how to access and modify the Messages.
   Remember to create a Patient Text considerate of the privacy of the arriving Patient. The usual best option is to display ‘Please see the Front Desk for a Message’ is always a safe option. However, the important component is the CHA text (Front Desk) which should reflect why the Patient is coming to see the Front Desk (Pat early) or (Pat late).
2. After configuring a PitStop Message Type for ‘early’ and ‘late’, navigate back to the ‘ASSIGN/SIGNIN/SOUND’ tab to associate the Message with the event.
3. Note the ‘Message at Sign In If Late (and Early)’ drop down boxes. Select the correct Message Type for each event.

EXIT the System Settings screen when completed.

It may be necessary to restart the ‘Sign-In’ module for the settings to take effect.
Once this option is properly configured, a Patient who signs in before or after their scheduled Appointment
(based on the set time criteria) will be triggered with this PitStop.

THESE PITSTOPS DO NOT HAVE TO BE CONFIGURED FOR THE SOFTWARE TO OPERATE
THEY ARE OPTIONAL SETTINGS IN ATLAS

No Future Appointment Scheduled: Patients who do not have future appointments scheduled can also be triggered for a PitStop message. This will help alert the Front Desk to these Patients and ensure they
continue care in the clinic. The software can be configured to show the Patient their next Appointment on
sign-in, however the default configuration would not include a message to the Front Desk  – this is where
the PitStop would be important.
Follow the steps above for configuring the ‘Late/Early’ messages, creating a Message Type for ‘No Fut  App’
and applying it to the ‘Message for no future appointment’ option box.

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