Special Rates are configured on an individual Patient basis under the BILLING tab. Proper configuration of Special Rates may hinge on the configuration of Special Services, however you can use each setting independently. One major difference is that Special Rates will affect Transactions that are manually entered by the Front Desk or by the Provider from the VTC.

Special Rates are used to override the Default Service Charge created in the Services setup window.

To configure a Special Rate, click on the button to open the screen.
Click ADD at the bottom of the screen and choose a specific Service from the drop down menu.
The Default Amount for the Service should automatically fill in – to override, enter the Special Rate into the Patient Rate column. A Special Rate can be more or less than the Default Amount.

Special Rates of $0.00 cannot be added to Insurance charges (if a Patient is charged $0 for Insurance purposes, this will be setup in the Insurance section) however, you can configure a Special Rate of $0 if needed.

If many people will be sharing a similar price amount, it is better to setup Patient Categories.

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